FAQs

Frequently Asked Questions


How can I get some help getting started?

Take a look at our user guide and get your questions answered fast.

Click the Contact us link at the top of the screen and request a one-on-one training at your convenience.

General

What is my username/password?

How do I update my contact information?

How do I control what information is visible on my profile?


Contacts / Connections

How do I find other members?

How do I add contacts to my contact list?

Why should I add contacts to my contact list?


Communities / Discussions

What are communities?

What communities do I already belong to?

How do I join/subscribe to a community?

How can I control the frequency and format of emails I receive from AHCA/NCAL Connect?

How do I leave a community or unsubscribe from a discussion?

How do I respond to others’ posts?

How do I start a new discussion thread?

I’m having trouble viewing the HTML email messages. How do I fix this?

Why do I have to post messages and reply through AHCA/NCAL Connect?

Can I search for posts across all the communities?

How do I see a listing of all of the posts to a specific community?

How do I change the information showing up in my signature block?



Library / Resources

How do I find resources that may have been uploaded by other members?

Can I search for specific file types?

How do the libraries get populated?

How do I upload a file?

What kind of files can I upload?


Frequently Asked Questions


General

Q:
What is my username/password?
A: You will use the same username and password that you use to log in to
www.ahcancal.org.  Note: please do not log in to your Connected Community using a shared state username and password as that shared account will not have access to what your personal account does. In most cases, your username is your email address. If you have forgotten your login credentials or need assistance accessing the site, click here.


Q:
How do I update my contact information?
A: To edit your contact information,  make sure you are signed in to the website, click on your Profile, then click the "Update your contact info" link on the left


Q:
How do I control what information is visible in My Profile?
A: Under "My Profile” > "My Account" “Privacy Settings.” This will let you control what information is visible and to whom it is visible. After you’ve made changes, click the “Save” button at the bottom of the page. Please note, we recommend you select "Members Only" in most cases. If you select "Nobody", then nobody in your Connected Community will be able to send you messages. If you select "Public" your profile will be available on the world wide web and will be picked up by internet search engines. We do not recommend you select "Public" for any portion of your profile. 


Contacts / Connections


Q: How do I find other members?
A: Hover over the “Directory” on navigation bar, then click “Find a Member.”  Additionally, you can click on Communities, select your community, then select the Members tab. From here you can see a listing of all the Members in your community.

Q: How do I add contacts to my contact list?*
A: There are several ways to add contacts to your list. When you perform a search in the Directory, if the member has allowed contact requests, you will see an “Add as contact” button to the right of each person in the search results. Just click this link to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.


Q:
Why should I add contacts to my contact list?*
A: Creating this virtual address book makes it easy to send your contacts messages through AHCA/NCAL Connect to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you will be able to see any contacts you have in common with them, and you can also choose to let only your contacts view certain demographics in your profile.

Communities / Discussions


Q: What are communities?
A: Communities allow you to participate in discussions and share resources with fellow community members.

Q: What communities do I already belong to?
A: Go to “Communities” in the navigation bar. To view the communities you’re currently a part of or are able to join. You can also view this information under “My Profile”.

Q: How do I join a community?
A: Go to “Communities” in the green navigation bar. If there are communities open for membership, simply click the “Join” button to join. Then choose a delivery option for your discussion notifications (Real Time, Daily Digest, No Email) We do not recommend you select the "No Email" option as then you will never be alerted to any community activity.

Q: How can I control the frequency and format of emails I receive from AHCA/NCAL Connect?
A: Go to your "Profile", select "My Account", then Select “Community Notifications,”
For each discussion, you have the following delivery options:

Real time: sends an email every time a new message is posted
Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into AHCA/NCAL Connect.

Q: How do I leave a community or unsubscribe from a discussion?
A: Go to “Communities” > “View Discussions” > “My Subscriptions.” Here, you will see a list of available communities and those to which you’ve subscribed. Select “No Email” for the discussions you wish to leave.


Q:
How do I respond to others’ posts?
A: Click “Reply to Group” to send your message to the entire community or “Reply privately to sender,” using the buttons on the screen or in your email notification.


Q: How do I start a new discussion thread?
A: In an email from a particular discussion forum, you can use the “Post New Message to this Community" link. You can also use the “Post New Message” button found in on your Community Discussion tab. 

Q: I’m having trouble viewing the HTML email messages. How do I fix this?
A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options.


Q: Why do I have to post messages and reply through AHCA/NCAL Connect?
A: There are many upgraded features made possible because of the web interface:
• When you send an attachment through this new system, it automatically places it in the Community’s library and sends a link to members — no more blocked attachments because of file size or type!
• All posts and associated resources are automatically archived and very easily searchable.

Q: Can I search for posts across all the communities?
A: Yes. There is a search bar on the right side of the screen. This will search across all communities you have access to.


Q: How do I see a listing of all of the posts to a specific Community?
A: Go to “Communities” > “Discussions” >". If you see a post you’re interested in, click the subject line which will take you to the entire thread.


Q: How do I change the information showing up in my signature block?
A: We have set a default signature, but if you would like to change the information that appears or the order in which it appears, click “Profile” > “My Account” > “Discussion Signature.” You can add, delete or reorganize the fields that show up in your signature by clicking the variables on the right-hand side of the screen. Please note that the content of these fields is pulled directly from your profile, so if you want to change the information itself, you will need to make the change to your actual profile.


Library / Resources


Q: How do I find resources that may have been uploaded by other members?
A: Go to “Communities” in top blue navigation bar, then select your community and click the Library tab.

Q: How do the libraries get populated?  How do I upload a file?
A: We recommend you attach a file to a discussion post to share a file. All attachments are stored in that Community library.